Customer service gone awry.
I joined the world of direct sales and Multi-level marketing back in June. (Wondering what happened to the blog? pretty much that. A mani changed my life. And I still love to write. But I went from spending lots of time online without getting paid to making money by spending time online. So I put my blog on hold for a bit. So now I just have to work out how to phase some writing back in because I REALLY miss blogging.)
Being new to the world of consultantship, I have come to realize the critical role of customer support. My company’s home office has been my savior on more than one occasion. Let’s face it–Mistakes happen, but one reason I REALLY love my company is that they fix their mistakes WELL.
Not all DS companies are created equal, however.
Oh, friends, beware the company that has a great product but poor customer service.
It began with an odyssey of scent. I have fallen in love with a particular particular product that provides a customizable candle-esque experience. It makes my nose happy. So I placed a sizeable order beneath a dear friend who is a consultant for this company. Let it henceforth be known as order ABCDE. This order contained items for myself as well as items a sweet gal from work picked out as her housewarming/Christmas gift.
When I placed order ABCDE on Sunday, I did not pay attention to the shipping address. I assumed that if the billing address was correct, shipping would be correct.
Several months prior, I had placed an order (order FGHIJ) as a gift to be shipped to a dear friend who lives in Georgia. I had not placed any orders since; thus, her address was still listed as my default shipping address.
A convenient order confirmation email is supplied upon the conclusion of the order, so within 10 minutes of placing my order, I realized my mistake. I already knew there is no way to edit or cancel orders online with this particular company, and my consultant confirmed that any altering would have to be done by customer service. Unfortunately, customer service was not opened on Sundays.
Whatever, I would call in the morning.